What's the timeframe for delivery and sending a parcel/package/order?
You can set the delivery time you would like per unique article, but it is very important that the delivery time is kept.
From the 21 October 2024, the maximum delivery time will be 10 working days. Preorder articles excluded.
If you do not keep your delivery time to the customer, you are in breach of the SLA and it can result in that the customer will be refunded or in worst case result in termination of the account.