Mark as delivered:
To notify the customer that an order has been dispatched, please select the order from the orders page, mark the dispatched rows, and click Mark as delivered. This will send an automatic email to the customer informing them that the order has been shipped. It is also at this point we request payment from the customer. Note that it is also during this process that you have the option to add a tracking number. All products with a cost of 300 SEK or higher require a valid tracking number. This cannot be added after the order is marked as delivered so it is vital that this information is added here.
Mark as picked:
This is only an internal status for you to use when an order row has been picked from stock, and does not send out any automatic information to the customer. When an order has been picked it cannot be cancelled afterwards, so the only way to refund a picked order is to mark it as sent first, and then issue a refund through the option below.
Mark as returned:
If you want to register a full refund in Connect you will need to use the “Mark as returned” option. When you press this a new window will be visible on your screen, this is where you can adjust how many products that are going to be registered as returned. When you have the correct number of products that are going to be registered as returned you can press “submit”. A refund will then automatically be issued to the customer and will be visible to the customer within 2-5 banking days. No automatic email is sent out to the customer if you use “Mark as returned”. Customers need to be manually informed about the refund when this option is used.
Write down rows (partial refund):
If you need to partially refund an order you will need to use “write down rows”. Go to your page in Connect and choose the order you want to adjust. When you mark the product you will see a few options you can choose to use, in this case, you will want to use “write down rows”. When you choose this option you will see a pop-up page, it is where you can adjust the price. It is important to make sure the quantity is correct when you change the price, if you have multiple products and change the price, all products will have the same price.
In the box that is called “amount to write down” you will want to write the amount that is going to be paid back to the customer. When you adjust the price in this box you will see that a new price will be visible in the box to the right, called “new price per unit”.
Update package:
This option is currently not for use. Any information added here will not be forwarded to the customer.
Charge NPU fee:
Option no longer available. If you want to charge an NPU fee you can do a partial refund instead for the return costs. Note that you are only allowed to charge 150 SEK unless (or the equivalent to it of the other currencies). See information of partial refunds above.
Shipping date:
No longer available for use.
Cancel rows:
If you need to cancel an order you can do this by the option that is called “cancel rows”. When you then press “Submit” the order will be cancelled and a refund will be sent to the customer or if they have chosen to pay with an invoice this will be cancelled. The customer will also receive an automatic email notification that their order has been cancelled.
Note that an order always needs to have the state pending for this to be possible. If the order rows previously have been marked as picked, you will not be able to cancel an order.