How can I monitor my own performance on CDON?
To track your performance rates for marketplace sales and ensure a great customer experience while meeting marketplace targets, it’s essential to monitor key metrics regularly. This will allow you to identify areas for improvement, make data-driven decisions, and optimize your sales strategies.
To access the data that will help you track these metrics, visit the CDON Merchant Center, where you can find a detailed Analytics section. This tool will provide you with insights into your sales performance, customer behavior, and key metrics. Regularly reviewing these analytics will allow you to optimize your offerings, improve customer experience, and drive higher sales.
If you do not have your login credentials for CDON Merchant Center, please contact our merchant support team on seller@cdon.com and we will help you further.
CDON Merchant Center: https://merchantcenter.cdon-qlty.se/
Performance related emails
We want to ensure that you are continuously improving your performance on our marketplace and maintaining a high level of customer satisfaction. To support you in this process, we will send you email notifications if your performance falls above a certain threshold that indicates a decline.
These emails will provide you with insights into your current performance and offer guidance on areas where improvements can be made. It’s important to read these emails carefully and take action on the recommendations provided. By doing so, you can improve your performance, enhance customer satisfaction, and, ultimately, boost your sales on the platform.
Timely attention to these emails will help you stay on track to meet your targets and continue growing your presence in the marketplace.
What happens if my performance falls under CDON’s marketplace targets?
Please be aware that if we observe a negative trend in your performance without improvement, we may need to take further action to protect the marketplace environment, which could result in fees and the suspension of your account with us.
We strongly encourage you to review your performance regularly and take the necessary steps to improve or maintain high standards. By doing so, you will enhance your visibility, increase sales, and ensure long-term success on our platform.
Please read the article for more information regarding performance fees here.