CDON Platform

Management Tools

• CDON Merchant Center: The primary hub for manual merchants.
  • Access: https://merchantcenter.cdon.se/
  • Credentials: contact our Merchant Support for assistance on seller@cdon.com.
     
• Production API: For integrated merchants.
  • Documentation: https://docs.cdon.com/
     
• Integration Partners: 
  • Please contact your integration partner directly for specific instructions

Order Handling

To improve customer experience and system reliability, don’t forget the following rules:

1. 7-Day Expiry: Orders not handled within 7 days will be automatically cancelled and refunded.
2. No Partial Fulfillments: Via the API, you must fulfill the total quantity of an orderrow. Partial shipping of an order row item is not supported.
3. No Post-Fulfillment Edits: Once an order is marked as fulfilled, it cannot be cancelled or modified (e.g., delivery time updates).
4. Digital Products: Support for digital-only products has been discontinued.

Refund Process (Reclaimit)

To work with customer service and issue a refund, you must use Reclaimit. The status you select in Reclaimit will automatically trigger the potential refund: