What do Pending, Awaiting payment, Cancelled, and Invoiced mean?
In CDON Connect and Orders, you can see which status each and every order has.
Below is a description of what each individual status means:
Pending: Unprocessed order. It is VERY important to process the order via your integration partner or manually via CDON Connect and to send it with the associated tracking number, it is also important to be able to charge an NPU fee should it arise.
Awaiting payment: This means the order has been sent by you, but no payout/payment has been received yet. It's being processed in our system
Cancelled: The order has been cancelled. If you have handled the order before you put your order as cancelled we will take commission and service fee on the order, since you have used our platform. As long as you don´t handle the order before you put it as cancelled we don´t take any cost on the order.
Invoiced: The order is marked as delivered and we have registered the order in our system.