How do we make a return?
If the order has not yet been sent from your warehouse
Go to Orders and enter the order number in question.
Select the articles affected and click Cancel rows.
If the order has already been sent
Ask the customer to decline delivery and the package is automatically returned to you. If you prefer that the customer accepts delivery and returns the product at their own cost, please advise them and include your return address and any special instructions in your response.
If the customer has received the order
The customer returns the item at their own expense (unless you choose to provide free returns). You are very welcome to provide customers with a prepaid return slip for a fee. In that case, customer needs to be informed of the return fee before sending the package in return.
Once you have received the return, please credit the order as per below:
Go to Orders and search the order number that you want to manage.
Select the articles affected and click Mark as returned.
If the order contains more than one of the same item, remember to change the quantity to match.
Using a prepaid label
If the customer has accepted a prepaid label for a fee, you debit the return cost from the refund as per below:
Go to Orders and search the order number that you want to manage.
Select the articles affected and click Write down rows.